{"id":17142,"date":"2015-01-31T18:30:32","date_gmt":"2015-01-31T18:30:32","guid":{"rendered":"http:\/\/www.diacfa.com\/v2\/automobiles\/service-apres-vente\/"},"modified":"2022-06-09T08:33:39","modified_gmt":"2022-06-09T08:33:39","slug":"workshops-and-customer-service","status":"publish","type":"page","link":"https:\/\/www.diacfa.com\/en\/automobiles\/workshops-and-customer-service\/","title":{"rendered":"Customer Service &#038; Workshops"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row type=&#8221;2&#8243; margin_top=&#8221;0&#8243; margin_bottom=&#8221;0&#8243; padding_top=&#8221;40&#8243; padding_bottom=&#8221;40&#8243;][vc_column][vc_column_text css_animation=&#8221;fadeInLeftBig&#8221;]<\/p>\n<h1>Customer Service<\/h1>\n<p>[\/vc_column_text][vc_column_text css_animation=&#8221;fadeInLeftBig&#8221;]<\/p>\n<h3>The importance of maintaining a new vehicle after the purchase.<\/h3>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;7\/12&#8243;][vc_column_text css_animation=&#8221;fadeInLeftBig&#8221;]You\u2019ve bought a brand new <a title=\"Discover our Renault Vehicles\" href=\"https:\/\/www.diacfa.com\/en\/automobiles\/renault\/\">Renault<\/a>, <a title=\"Discover our Hyundai Vehicles\" href=\"https:\/\/www.diacfa.com\/en\/automobiles\/hyundai\/\">Hyundai<\/a> and <a title=\"Discover our Mitsubishi Vehicles\" href=\"https:\/\/www.diacfa.com\/en\/automobiles\/mitsubishi\/\">Mitsubishi<\/a>? Congratulations! You now have to make sure you maintain it. Maintenance is actually the key to the longevity of your vehicle and to your safety.<\/p>\n<p>Since we sold you your vehicle, we, at Diacfa, are the best to maintain it. We have the diagnosis tools provided by the manufacturers as well as their technical recommendations, spare parts as well as technicians trained by the manufacturers. Your vehicle could not be in better hands![\/vc_column_text][\/vc_column][vc_column width=&#8221;5\/12&#8243;]<style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">.shortcode-single-image-wrap.shortcode-single-image-3a20bf1acb2f22dc0b79df30c0a9b39b.enable-bg-rollover .rollover i,\n.shortcode-single-image-wrap.shortcode-single-image-3a20bf1acb2f22dc0b79df30c0a9b39b.enable-bg-rollover .rollover-video i {\n  background: -webkit-linear-gradient();\n  background: linear-gradient();\n}\n.shortcode-single-image-wrap.shortcode-single-image-3a20bf1acb2f22dc0b79df30c0a9b39b .rollover-icon {\n  font-size: 32px;\n  color: #ffffff;\n  min-width: 44px;\n  min-height: 44px;\n  line-height: 44px;\n  border-radius: 100px;\n  border-style: solid;\n  border-width: 0px;\n}\n.dt-icon-bg-on.shortcode-single-image-wrap.shortcode-single-image-3a20bf1acb2f22dc0b79df30c0a9b39b .rollover-icon {\n  background: rgba(255,255,255,0.3);\n  box-shadow: none;\n}<\/style><div class=\"shortcode-single-image-wrap shortcode-single-image-3a20bf1acb2f22dc0b79df30c0a9b39b alignnone fadeInRightBig animate-element  enable-bg-rollover dt-icon-bg-off\" style=\"margin-top:0px; margin-bottom:0px; margin-left:0px; margin-right:0px;\"><div class=\"shortcode-single-image\"><div class=\"fancy-media-wrap  layzr-bg\" style=\"\"><img fetchpriority=\"high\" decoding=\"async\" class=\"preload-me lazy-load aspect\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#39;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#39;%20viewBox%3D&#39;0%200%20600%20255&#39;%2F%3E\" data-src=\"https:\/\/www.diacfa.com\/wp-content\/uploads\/2015\/06\/entretien-voiture1.jpg\" data-srcset=\"https:\/\/www.diacfa.com\/wp-content\/uploads\/2015\/06\/entretien-voiture1.jpg 600w\" loading=\"eager\" sizes=\"(max-width: 600px) 100vw, 600px\" width=\"600\" height=\"255\"  data-dt-location=\"https:\/\/www.diacfa.com\/en\/entretien-voiture1\/\" style=\"--ratio: 600 \/ 255;\" alt=\"\" \/><\/div><\/div><\/div>[\/vc_column][vc_column][vc_column_text css_animation=&#8221;fadeInLeftBig&#8221;]<\/p>\n<h3>Maintenance contracts and \u00ab freshness \u00bb plans<\/h3>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;5\/12&#8243;][vc_column_text css_animation=&#8221;fadeInLeftBig&#8221;]Diacfa Automobiles\u2019 customer service workshop maintains and repairs your private vehicle or your fleet of vehicles throughout the year. We can do repairs on vehicles that do not function properly but also take care of your regular maintenance (oil change, replacement of air, oil and gas filters, air conditioning maintenance, brake plates replacement, etc.) and of your periodical maintenance (tune-up at 5 000 km, 10 000 km, 15 000 km, etc.) [\/vc_column_text][\/vc_column][vc_column width=&#8221;7\/12&#8243;][vc_column_text css_animation=&#8221;fadeInRightBig&#8221;]<br \/>\nFor those different operations, our workshop offers your maintenance contracts and adaptable or pre-defined plans which allow you to know in advance the cost, nature and duration of each intervention. These contracts have been created to meet your needs while keeping in mind your restrictions, for example in terms of time and availability. It is with that idea in mind that we created our \u00ab freshness \u00bb plan, which include for levels of tune-ups, from \u00ab basic \u00bb to \u00ab gold \u00bb, that can be done on Saturday mornings (from 9 a.m. to 12h30 p.m.) in maximum 1 hour. [\/vc_column_text][\/vc_column][\/vc_row][vc_row type=&#8221;1&#8243; margin_top=&#8221;0&#8243; margin_bottom=&#8221;0&#8243; padding_top=&#8221;40&#8243; padding_bottom=&#8221;40&#8243;][vc_column width=&#8221;7\/12&#8243;][vc_column_text css_animation=&#8221;fadeInLeftBig&#8221;]<\/p>\n<h3>Reactivity<\/h3>\n<p>[\/vc_column_text][vc_column_text css_animation=&#8221;fadeInLeftBig&#8221;]The customer service workshop works on your vehicles as quickly as possible is order not to disturb your ability to move around. Diacfa Automobiles commits not to take more than a month to repair your vehicle. Of course, this type of delay only applies to the heaviest breakdowns for which a solution is found most of the time to reduce de delay to a few days or even a few hours. Classic tune-ups can usually be done within an hour. Our workshop never sacrifices the quality of its intervention and prefers taking the necessary time to give you a vehicle that is 100% reliable.[\/vc_column_text][vc_empty_space][vc_column_text css_animation=&#8221;fadeInLeftBig&#8221;]<\/p>\n<h3>Manufacturer Warranties<\/h3>\n<p>[\/vc_column_text][vc_column_text css_animation=&#8221;fadeInLeftBig&#8221;]Our customer service takes charge of your warranty, and makes sure to do the necessary work respecting the norms and the relationship with your vehicle\u2019s manufacturer.[\/vc_column_text][vc_empty_space][vc_column_text css_animation=&#8221;fadeInLeftBig&#8221;]<\/p>\n<h3>Heavy-Weight Workshop<\/h3>\n<p>[\/vc_column_text][vc_column_text css_animation=&#8221;fadeInLeftBig&#8221;]Diacfa Automobile&#8217;s customer service also includes the heavy-weight workshop. Just as with light-weight vehicles, the heavy-weight workshop maintains and repars your heavy-weight vehicles with the same respect for the manufacturer&#8217;s norms. Diacfa Automobiles offers solutions adapted to professionals which allow them to maximize the profitability of their equipment. Whether you need, for example, to insure follow-up of you heavy-weight fleet or train your drivers (safety, Energy-Efficient Driving).<\/p>\n<p><a href=\"https:\/\/www.diacfa.com\/en\/automobiles\/industrial-and-heavy-weight-equipments\/\" class=\"btn-shortcode dt-btn-m btn-link default-btn-color default-btn-hover-color default-btn-bg-color default-btn-bg-hover-color\" id=\"dt-btn-1\"><i class=\"fa fa-arrow-circle-right\"><\/i><span>Discover our trucks.<\/span><\/a>[\/vc_column_text][\/vc_column][vc_column width=&#8221;5\/12&#8243;][vc_column_text]<\/p>\n<div class=\"pas-de-description\"><style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">.shortcode-single-image-wrap.shortcode-single-image-5f298e0c8de17c92febfd49ca61087a6.enable-bg-rollover .rollover i,\n.shortcode-single-image-wrap.shortcode-single-image-5f298e0c8de17c92febfd49ca61087a6.enable-bg-rollover .rollover-video i {\n  background: -webkit-linear-gradient();\n  background: linear-gradient();\n}\n.shortcode-single-image-wrap.shortcode-single-image-5f298e0c8de17c92febfd49ca61087a6 .rollover-icon {\n  font-size: 32px;\n  color: #ffffff;\n  min-width: 44px;\n  min-height: 44px;\n  line-height: 44px;\n  border-radius: 100px;\n  border-style: solid;\n  border-width: 0px;\n}\n.dt-icon-bg-on.shortcode-single-image-wrap.shortcode-single-image-5f298e0c8de17c92febfd49ca61087a6 .rollover-icon {\n  background: rgba(255,255,255,0.3);\n  box-shadow: none;\n}<\/style><div class=\"shortcode-single-image-wrap shortcode-single-image-5f298e0c8de17c92febfd49ca61087a6 alignnone fadeInRightBig animate-element  enable-bg-rollover dt-icon-bg-off\" style=\"margin-top:0px; margin-bottom:0px; margin-left:0px; margin-right:0px;\"><div class=\"shortcode-single-image\"><div class=\"fancy-media-wrap\" style=\"\"><a class=\"layzr-bg rollover rollover-zoom dt-pswp-item pswp-image\" href=\"https:\/\/www.diacfa.com\/wp-content\/uploads\/2015\/06\/sav_1350x900.jpg\" title=\"Costumer service workshops\" data-dt-img-description=\"\" data-large_image_width=\"1350\" data-large_image_height = \"900\"  style=\"\"><img decoding=\"async\" class=\"preload-me lazy-load aspect\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#39;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#39;%20viewBox%3D&#39;0%200%201350%20900&#39;%2F%3E\" data-src=\"https:\/\/www.diacfa.com\/wp-content\/uploads\/2015\/06\/sav_1350x900.jpg\" data-srcset=\"https:\/\/www.diacfa.com\/wp-content\/uploads\/2015\/06\/sav_1350x900.jpg 1350w\" loading=\"eager\" style=\"--ratio: 1350 \/ 900\" sizes=\"(max-width: 1350px) 100vw, 1350px\" width=\"1350\" height=\"900\"  data-dt-location=\"https:\/\/www.diacfa.com\/en\/sav_1350x900-2\/\" alt=\"\" \/><\/a><\/div><\/div><\/div><\/div>\n<p>&nbsp;<\/p>\n<p>[vc_column_text css_animation=&#8221;fadeInRightBig&#8221;]<\/p>\n<h4>Always more services<\/h4>\n<p>[\/vc_column_text][vc_column_text css_animation=&#8221;fadeInRightBig&#8221;]Other services can be put in place at your request and according to your needs. We can, for example, train drivers (for example, eco-driving training) or offer services centered on the vehicle (takeover of the vehicle, heavy-weight vehicle maintenance, etc.)[\/vc_column_text][\/vc_column][\/vc_row][vc_row type=&#8221;2&#8243; margin_top=&#8221;0&#8243; margin_bottom=&#8221;0&#8243; padding_top=&#8221;40&#8243; padding_bottom=&#8221;40&#8243; anchor=&#8221;#pieces&#8221;][vc_column][vc_column_text css_animation=&#8221;fadeInLeftBig&#8221;]<\/p>\n<h1>Spare Parts<\/h1>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;7\/12&#8243;][vc_column_text css_animation=&#8221;fadeInLeftBig&#8221;]<\/p>\n<h4><em>We only use new and genuine spare parts.<\/em><\/h4>\n<p>[\/vc_column_text][vc_column_text css_animation=&#8221;fadeInLeftBig&#8221;]Diacfa Automobiles guarantees the use of new and genuine parts for all the models sold by Diacfa (<a title=\"Discover our Renault vehicles\" href=\"https:\/\/www.diacfa.com\/en\/automobiles\/renault\/\">Renault<\/a>, <a title=\"Discover our Hyundai vehicles\" href=\"https:\/\/www.diacfa.com\/en\/automobiles\/hyundai\/\">Hyundai<\/a> and <a title=\"Discover our Mitsubishi vehicles\" href=\"https:\/\/www.diacfa.com\/en\/automobiles\/mitsubishi\/\">Mitsubishi<\/a> for light vehicles, and <a title=\"Industrial and Heavy-Weight Equipments\" href=\"https:\/\/www.diacfa.com\/en\/automobiles\/industrial-and-heavy-weight-equipments\/\">Renault Trucks<\/a>, <a title=\"Industrial and Heavy-Weight Equipments\" href=\"https:\/\/www.diacfa.com\/en\/automobiles\/industrial-and-heavy-weight-equipments\/\">Eicher<\/a>, <a title=\"Industrial and Heavy-Weight Equipments\" href=\"https:\/\/www.diacfa.com\/en\/automobiles\/industrial-and-heavy-weight-equipments\/\">SinoTruk<\/a> and <a title=\"Industrial and Heavy-Weight Equipments\" href=\"https:\/\/www.diacfa.com\/en\/automobiles\/industrial-and-heavy-weight-equipments\/\">Yutong<\/a> for the <a title=\"Industrial and Heavy-Weight Equipments\" href=\"https:\/\/www.diacfa.com\/en\/automobiles\/industrial-and-heavy-weight-equipments\/\">heavyweight vehicles<\/a>). Diacfa Automobiles\u2019 spare part store offers our over 15 000 parts.<\/p>\n<p>The commonly used parts are immediately available from our stockroom. For more specific parts, orders can be done directly with the manufacturer with a reasonable delay.<\/p>\n<p>Diacfa Automobiles\u2019 spare part store can also advise their clients on the use and the advantage of using genuine spare parts according to the manufacturers\u2019 norms.[\/vc_column_text][\/vc_column][vc_column width=&#8221;5\/12&#8243;]<style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">.shortcode-single-image-wrap.shortcode-single-image-7e348fb601aa23e24c8f601ea2963b65.enable-bg-rollover .rollover i,\n.shortcode-single-image-wrap.shortcode-single-image-7e348fb601aa23e24c8f601ea2963b65.enable-bg-rollover .rollover-video i {\n  background: -webkit-linear-gradient();\n  background: linear-gradient();\n}\n.shortcode-single-image-wrap.shortcode-single-image-7e348fb601aa23e24c8f601ea2963b65 .rollover-icon {\n  font-size: 32px;\n  color: #ffffff;\n  min-width: 44px;\n  min-height: 44px;\n  line-height: 44px;\n  border-radius: 100px;\n  border-style: solid;\n  border-width: 0px;\n}\n.dt-icon-bg-on.shortcode-single-image-wrap.shortcode-single-image-7e348fb601aa23e24c8f601ea2963b65 .rollover-icon {\n  background: rgba(255,255,255,0.3);\n  box-shadow: none;\n}<\/style><div class=\"shortcode-single-image-wrap shortcode-single-image-7e348fb601aa23e24c8f601ea2963b65 alignnone fadeInUpBig animate-element  enable-bg-rollover dt-icon-bg-off\" style=\"margin-top:0px; 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